Case Study Cherry Closet Boutique
Suzi Hanula, the owner of Cherry Closet Boutique, really wanted to find an easy way to be in-touch with her customers and with the SMS Solutions Australia service she has managed just that. With a significant boost in sales from the campaigns, Cherry Closet Boutique has found the best and most effective way to communicate with their customer base and increase return visits.
Cherry Closet Boutique is a quality fashion store, nestled in the heart of Berwick, south eastern Victoria. Cherry Closet has everything from day wear to stylish evening wear.
SMS solutions Australia approached Cherry Closet with ideas for potential marketing using direct SMS campaigns targeted at their customer database. As they were new to this form of mobile marketing they required the support and assistance that SMS Solutions Australia could provide to guide them through the process. Owner, Suzi Hanula explains;
“The VIP night campaign was a great success, with many more people attending the in-store evening than expected, all spending well.”
Cherry Closet Boutique uses the SMS Solutions Australia Web account to create and send their campaigns. The account allows them to easily update their database with new customers, while any customers who do not wish to receive the messages, once they reply with STOP, are automatically unsubscribed. After a few minutes Suzi was able to upload the database of customers and create the campaign ready to send at the scheduled time.
“The fact that every message includes my customers’ first name means they feel this is a personal invitation sent directly to them.”
Cherry Closet Boutique are now looking at further ways to send SMS campaigns on a regular basis to inform customers of specials, arrival of new season’s stock, clearing old stock, VIP nights and generally maintaining contact with customers.
“The last campaign directly generated over $2,500, enough revenue to pay the rent! With the total cost of less than $30, it was a huge success”.
Ms. Hanula is planning new ways for SMS communication to benefit her business. They have begun collecting birthdates for their customers to automatically send out a simple birthday message with an offer to use in store, a great way to maintain a high level of customer loyalty and repeat sales.
Call SMS Solutions Australia today and let us help your business discover the power of SMS and you will also see the results. 03) 9279 3986